FAQ / Support Center

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Fees and charges
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Account closing
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Find answers to some of our most frequently asked questions.

What can Simplewealth do for me?
If you are over 18 years old and a resident of Switzerland or the European Union, then you are eligible to open a Simplewealth account. While we only advertise to persons in Switzerland, you may also open a Simplewealth account if you live in another country. Your questions will be answered on the message function or by email: contact@simplewealth.ch.
I am a US citizen and live in Switzerland. Should I use your services?
Sure, you can use our services in Switzerland without any problems. We adjusted our algorithms to avoid PFICs and all related issues, and your portfolio will be adequately constructed (no Irish or Luxembourg funds, etc.)
When does Simplewealth charge me for its advisory fee?
Simplewealth management fees are deducted on the first day of every calendar month. In typical cases, we charge 0,5% from the amount under management, divided by 12 months.
What is an ETF?
An exchange-traded fund (ETF) is an investment fund that mimics the performance of a particular index, such as the S&P 500 or the Swiss Market Index. An ETF can hold assets such as stocks, commodities, and derivatives. Simplewealth evaluates dozens of ETFs for attractive investments based on specific cost, liquidity, and tax efficiency for Swiss residents.
Can I open more than one account?
Yes, you can open as many Simplewealth accounts as you like. However, each account will be charged the applicable fee based on the value of that account. So, if you are considering two accounts, maybe check with us first to save you incurring additional costs.
How do you select the ETFs in my portfolio?
Simplewealth looks for ETFs with:
  • The lowest annual expense ratios
  • Minimal tracking error
  • Sufficient liquidity
How do I add money to my Simplewealth account?
You will receive the bank account details for our broker, Interactive Brokers, to fund your account after you have signed your Asset Management Agreement. You can make an initial investment and regular weekly, monthly, or quarterly deposits.
Can I make regular investments?
Yes, you can invest as often as you like. In fact, we recommend making regular weekly, monthly or quarterly contributions to your investment account to help you reach your investment objectives faster.
What should I do if I need help adding money to my Simplewealth account?
Just send the wire transfer to the previously-mentioned bank details provided by the Interactive Brokers. After crediting the amount, your portfolio will be adjusted accordingly to your strategy. That takes approximately 1-3 working days.

Security

How secure is my data?
We do not share your data. We operate under the following laws of Switzerland:
  • Federal Act on Data Protection
  • Swiss Penal code (significantly articles 143, 273, 320 and 321)
Amended 22.08.2021: All your data is stored in our databases in Switzerland. All sensitive information and your interaction with the website or programs are encrypted by a 128-bit key (SSL certificate).
Where is my money being kept?
Your account (comprising your money and your ETFs) is held in a segregated custody account in your name at Interactive Brokers LLC. Interactive Brokers is a member of the Securities Investor Protection Corporation (SIPC) in the USA. This means your assets are insured against Interactive Brokers bankruptcy for up to 500,000 USD.
How does Simplewealth protect the assets in my account?
Your account (comprising your money and your ETFs) is held in a segregated custody account in your name at Interactive Brokers LLC. Interactive Brokers is a member of the Securities Investor Protection Corporation (SIPC) in the USA. This means your assets are insured against Interactive Brokers bankruptcy for up to 500,000 USD. Additionally, Simplewealth is only authorised to issue trading instructions on your behalf. You are the only person who can deposit funds to, and withdraw funds from, your account. Lastly, we don’t loan out or borrow assets from your Simplewealth account. Your assets belong to you at all times.

Account opening

May I add money into my Simplewealth account from a bank account under a different name?
Due to regulatory and security reasons, you can only transfer funds from a bank account registered under your name.
Can I open more than one account?
Yes, you can open as many Simplewealth accounts as you like. However, each account will be charged the applicable fee based on the value of that account. So, if you are considering two accounts, maybe check with us first to save you incurring additional costs.
What is the point of the questionnaire?
The purpose of the questionnaire is to determine your individual risk profile. Understanding your willingness and capacity to take risks is essential for acting as your investment advisor. In addition, we want to provide you with the most appropriate investment strategy, so we designed the questionnaire in line with regulatory requirements and industry best practices.
What is the minimum amount I can invest with Simplewealth?
The minimum investment amount is currently at CHF 5’000. In addition, Simplewealth charges an annual management fee of 0.5% of the total value of your Account. This fee is charged monthly.

Fees and charges

Do you charge any trading commission fees?
No, Simplewealth does not charge any trading commission fees.
When does Simplewealth charge me for its advisory fee?
Simplewealth management fees are deducted on the first day of every calendar month. So, for example, the management fee for investing during September will be deducted on September 1st.
Do you charge any account custody fees?
No, you will not pay any additional custodial fees on your Simplewealth accounts. However, any custody costs are included in your monthly management fee.
Do you charge any exit fees?
No, Simplewealth does not charge any exit fees. However, if you decide to close your account before the end of the month, you will still be billed for the entire duration of the month.
How much does Simplewealth charge for its services?
Simplewealth charges only 0,5% of your assets under our management, annually.
What is the fee if my account drops below CHF 48’000?
Nothing happens. The 0.5% fee will remain.
Do you give a fee break for larger accounts?
At the moment, we do not offer fee breaks for larger accounts. You pay 0.5% of your total investment regardless of your account size.
How much can I withdraw, and are there fees?
You can make withdrawals when you like. Simplewealth does not charge fees when you withdraw funds or if you decide to close your account. However, if you make more than one withdrawal a month, Interactive Brokers may charge an additional fee. If you make a withdrawal and your account falls below CHF 5’000, we may close your account.

Withdrawals

How much can I withdraw, and are there fees?
You can make withdrawals when you like. Simplewealth does not charge fees when you withdraw funds or if you decide to close your account. However, if you make more than one withdrawal a month, Interactive Brokers may charge an additional fee. If you make a withdrawal and your account falls below CHF 5’000, we may close your account.
How do I make a partial withdrawal from my account?
To withdraw some funds from your account, send an email to contact@simplewealth.ch detailing the amount you want to withdraw. The minimum withdrawal amount is CHF 1’000. Your money will be sent to you via bank transfer. We may need you to follow additional instructions from Interactive Brokers.
How long does it take to withdraw my funds?
It usually takes 3 to 5 business days before your funds are “available” in your bank account. When you request a withdrawal from Simplewealth, we will email you to verify the request. Once you confirm, we will order our broker to execute the trades to liquidate some positions. This can take 2-3 business days. When the trades have settled, and the cash is available to withdraw, we will electronically transfer your account to your bank account. While the money will be transferred at the end of the transfer is made, it can take 1-2 business days for your bank to show the funds as “available” to you. This is consistent with standard banking practices. Any withdrawals must go to a bank account in your name. If you request a withdrawal to a bank account different from the account from which you deposited the funds, we might ask you additional questions for your security.

Account closing

Can I close my account at anytime?
While we would be sorry to see you go, you can choose to close your Simplewealth account at any time. Upon confirmation, your portfolio will be liquidated, and your money will be returned to you via bank transfer.
Do you charge any exit fees?
No, Simplewealth does not charge any exit fees. However, if you decide to close your account before the end of the month, you will still be billed for the entire duration of the month.

Other

Can I export my Simplewealth dashboard data to another tool?
At the moment, no. But rest assured, we are working on that.
Can I hold an account at another broker and ask Simplewealth to manage it?
At this time, Simplewealth only works with Interactive Brokers as its brokerage partner. But, we are working on this.
Why does my portfolio mix remain the same no matter how much I invest?
Simplewealth’s investment methodology is based on Modern Portfolio Theory. This states that returns are best maximised through an optimal mix of asset classes (based on your attitude to risk) and not through individual investment selection. Therefore, the investment selection for your account is not linked to the amount you invest.
How often does Simplewealth rebalance my portfolio?
We do not rebalance your Simplewealth account for a fixed period (annual). Instead, we rebalance your portfolio when movements in the market shift your current portfolio allocation too far from your targeted asset allocation. With that said, we are continuously monitoring the status of your portfolio. We also use your regular deposits as opportunities to optimize rebalancing.
Can you help me report my taxes?
Simplewealth provides you with an annual statement about your Simplewealth account to help you complete your tax return. If you are liable to complete a US Tax Return, you can request Form 1099 and Form 8949. Simplewealth does not otherwise provide tax advice services and assumes no responsibility for the tax consequences of any transaction. Please consult your tax advisor if you have any questions about the tax consequences of opening an account or any questions about your taxes’ reporting.
Why does Simplewealth use Interactive Brokers as a broker?
Simplewealth uses Interactive Brokers as the custodian for your account and as its brokerage partner for the following reasons. First, it has an outstanding reputation, having been elected Best Online Broker 2019 and a Top Online Broker for Nine Consecutive Years by Barron’s (a Dow Jones media company). It also makes good use of technology and has relatively low fees allowing us to provide you with a premium service at a minimal cost.
What happens if Simplewealth is bought or stops business?
If such an event occurred, your account at Interactive Brokers would stay under your total control. You will be able to: Transfer your account to another broker; Keep the account as-is and manage it yourself, or Liquidate the account and wire your assets to your bank account.
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© SIMPLEWEALTH AG 2015 — 2022.
MADE WITH ❤️ IN BEAUTIFUL
Investing implies your capital is at risk. The value of your account depends on market movements and you may get back less than you invest.
Past performance is not an indicator of future performance. Unless otherwise specified, all return figures shown above are for illustrative purposes only and are not actual customer or model returns. Actual returns will vary greatly and depend on personal and market conditions.
Simplewealth AG is a Swiss-based advisory service, designed to assist clients in achieving discrete financial goals. We are not intended to provide comprehensive tax advice or financial planning with respect to every aspect of a client's financial situation and do not incorporate specific investments that clients hold elsewhere.
Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. Before investing, consider your investment objectives and Simplewealth AG charges and expenses.
Client securities accounts at Interactive Brokers LLC are protected by the Securities Investor Protection Corporation ("SIPC") for a maximum coverage of $500,000 (with a cash sublimit of $250,000) and under Interactive Brokers LLC's excess SIPC policy with certain underwriters at Lloyd's of London 1 for up to an additional $30 million (with a cash sublimit of $900,000) subject to an aggregate limit of $150 million. Futures and options on futures are not covered. As with all securities firms, this coverage provides protection against failure of a broker-dealer, not against loss of market value of securities. For the purpose of determining an Interactive Brokers LLC client account, accounts with like names and titles (e.g. John and Jane Smith and Jane and John Smith) are combined, but accounts with different titles are not (e.g. Individual/John Smith and IRA/John Smith). SIPC is a non-profit, membership corporation funded by broker-dealers that are members of SIPC.
All your investments are insured. Up to USD 500k
2
Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. Before investing, consider your investment objectives and Simplewealth AG charge sand expenses.
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